NPS or Net Promoter Score is meant for measuring customer satisfaction. It can also be used for measuring employee satisfaction by adjusting the question text slightly. NPS is measured on scale from 0 to 10.
Ratings:
- 9 to 10 = promoter
- 7 to 8 = passive
- 0 to 6 = detractor
When reporting NPS colour coding is as follows: promoter = green, passive = yellow, detractor = red.
Using NPS question type gives you a possibility to have one figure for overall customer (or employee) satisfaction.
Note!
Every survey should have atleast one NPS-question for the AI analysis to work on the analyze page.
-> If you do not want a NPS-question for your survey, you can add it and hide it behind the 'eye' feature while building the survey so that the question is not visible for the survey respondents.