Invitation recipient statistics

    You can track your respondents' activity from the Deliver tab under the invitation statistics.

    First, select the survey where you want to view statistics, then go to the survey's Deliver tab. Scroll down the page to see the invitation statistics for your different invitation messages.


    By clicking on the statistics of a specific invitation, you can view a detailed breakdown of individual respondents (if the survey is not anonymous). 

    Statistics explained

    • Recipients: The total number of recipients for the survey invitation.
    • Delivered: The number of recipients to whom the survey invitation was successfully delivered. Mistakes in the email address or phone number prevent delivery, as well as if the address or number is not in use anymore.
    • Opened: Recipients who have opened the email invitation.
    • Clicked: Recipients who have clicked the link to access the survey.
    • Started: Respondents who have answered at least one question. This also includes info cards viewed by respondents, even if they don’t require answering.
    • Completed: Respondents who have answered all the questions presented during the survey.

    Recipient invitation Status

    • Delivered: The invitation has been successfully delivered to the recipient’s email or phone number.
    • Opened: The recipient has opened the invitation email.
    • Clicked: The survey link has been clicked to open the survey.
    • Started: The recipient has answered at least one question. 
    • Completed: All survey questions have been answered.
    • Dropped
      • The email address is invalid, the recipient’s inbox is full, or the recipient has clicked the unsubscribe button and does not wish to receive invitations.
    • Bounced
      • The recipient’s email server rejected the message. This may happen if the server identifies the message as spam. An incorrect address will also bounce.

    Dropped and Bounced statuses can be further investigated by Zeffi support. If you notice this as an issue please act as quickly as possible, the sending logs Zeffi can access are limited by time. We will do our best to help you figure out why messages were not delivered. An easy issue you should always check first is what the recipient address or number looks like, it might be wrong!

    You can also attempt to resend these messages directly from the Zeffi interface. Start troubleshooting by verifying that the recipient’s email address is correct.

    Published